1. Introduction
Welcome to Peppitlabs. ("we," "our," or "us"). We are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information when you visit peppitlabs.com or engage our services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Contact information — your name, email address, company name, and phone number when you fill out a form or book a call.
- Usage data — pages visited, time spent on site, browser type, and device information collected automatically via cookies and analytics tools.
- Project files — raw footage, creative briefs, brand assets, and other materials you share with us as part of our service engagement.
- Communication data — messages, emails, and other correspondence you send to us.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our video editing and production services.
- Communicate with you about your projects, inquiries, and service updates.
- Schedule and manage calls and onboarding sessions.
- Analyse website traffic and usage to improve our site and offerings.
- Send relevant information about Peppitlabs services — you can opt out at any time.
- Comply with legal obligations where required.
4. Cookies & Tracking Technologies
We use cookies and third-party tracking tools including Google Analytics and Meta Pixel to understand how visitors interact with our website. These tools collect anonymised data about page views, sessions, and user behaviour.
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
5. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
- With trusted service providers who assist in operating our website or delivering our services, under strict confidentiality agreements.
- When required by law, court order, or governmental authority.
- To protect the rights, property, or safety of Peppitlabs, our clients, or others.
6. White-Label Confidentiality
As a white-label production studio, we understand that the identity of your clients and the nature of your projects is sensitive. All project files, client names, and related materials shared with us are treated as strictly confidential. We operate under NDA terms on all engagements and will never disclose, reference, or use your client information for any purpose outside of delivering your projects.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Project files are retained for 30 days after project completion unless otherwise agreed, after which they are permanently deleted.
8. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. While we take security seriously, no method of transmission over the internet is 100% secure.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal information.
- Opt out of marketing communications at any time.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, contact us at official.scalabilitygurus@gmail.com.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Scalability Gurus LLC
Email: official.scalabilitygurus@gmail.com
Website: peppitlabs.com